Solutions Recruitment - North East Recruitment

Ref: 23796
Location: Newcastle upon Tyne
Salary: £25000
Closing Date: 16/02/12

Job Description:

My Client based in Newcastle are looking to recruit a Customer Service/Support Manager to work within their relatively small office environment. The main duties will include:-

-Learn the in's & outs of the support provided by the team in order to understand the role of the people you will be managing

-Take ownership & accountability for the Customer Service Function

-Escalate any issues to Senior Management

-Manage & report any fraud & abuse of systems & products

-Performance manage the team through appraisals & evaluations

-Carry out HR related duties such as recruitment, grievance & conduct interviews

-Define, manage & report on key performance indicators at regular intervals

The successful candidate must be hungry for a challenging but rewarding role within a growing company. You will have to possess the ability to lead by example whilst managing & motivating your team in a fast paced environment. This role requires a "go-getter". You must also have a strong interest in technology & the internet & be capable of carrying out tasks such as installing a new printer on your home computer.

Unfortunately, due to the high volume of candidates currently responding to our advertisements, we are not always able to provide feedback regarding your application. If you have not heard from us in 5 working days, please assume that you have been unsuccessful on this occasion.  We are an equal opportunities employer.